RAPIDA TERMS AND CONDITIONS.

INTRODUCTION

These terms and conditions govern the contract between the individual(s) to whom the transfer service is sold to (“the client”) and Rapida airport transfer (“the company”). No variations to these terms’ ad conditions shall be valid unless given in writing and signed by the client and the company director.

  • We reserve the right to revise these terms & conditions at any time without prior notice at its sole discretion. Any revised terms & conditions will be posted on our website and will come into effect immediately.
  • The client accepts these terms & conditions by placing a booking Rapida airport transfers Company either through the website rapidaairporttransfers.com, by telephone, or by any representative agent
  • The client shall purchase the service in accordance with any quotation or offer from the service provider that is accepted by the client.
  • No reservation submitted by the client shall be considered to be accepted until confirmed in writing by email or telephone by the company.
  • The specification for the services shall be those set out on the company’s description unless varied expressly in the client’s reservation. The service will only be supplied as stated in the price list, bookings received other than these will be adjusted accordingly.
  • Illustrations, photographs or descriptions whether in the website, brochures, price lists or other documents issued are intended as a guide only and the content shall not be binding.
  • The Company reserves the right, by giving notice to the client at any time before delivery, to increase or decrease in the price of the service to reflect any increase or decrease in the cost which is due to any factor beyond the company (such as, any foreign exchange fluctuation, currency regulation or alternation of duties, any change in transfer dates).
  • The company reserves the right to use the services of contractors or sub-contractors (also known as third parties) to provide services to clients. Where appropriate details such as names, addresses of any such third parties will be provided to the client upon the arrival at the airport, the company agent shall be in position to display signages to the client for perfect recognition.
  • Reservations made for services on public holidays will be subject to additional charges, other days may also be affected.  Any surcharge will be advised at the time of booking.

 

TERMS OF CARRIAGE

  • Clients must book their Airport Transfer in accordance withthe minimum and maximum check in times and guidelines provided by their airline. Rapida Airport Transfer Company will not be responsible for any failures to meet the minimum check in time for your flight due to circumstances outside of their control.
  • The Airport meet and greet service is limited to 90 minutes waiting time at no additional charge from the time of landing, thereafter you will be charged USD10-should contact be made that you are actually present in the terminal and not a ‘no-show.
  • Transfer services quoted are net rates. Any diversions sanctioned prior to travel as will impact on the cost of your journey, additional drop-offs or pick ups by the client will incur a USD5-charge for each stop.
  • Payments are accepted in cash or bank transfer. In the event of a cash payment you will pay the agent/driver at the start of your journey in either US Dollars or Uganda Shillings at the prevailing exchange rate on the day of travel. A 20% deposit will need to be paid prior through bank transfer to secure any booking to cover us in the event of a cancellation or ‘no show.
  • Once the specified waiting time has elapsed for the Airport meet and greet service your driver will make inquiries at the Airport with your airline, and request for details about your travel before referring back to our to office. We will Endeavor to call the contact numbers provided at the time of your booking to ascertain your If no contact has been established after these enquiries the booking will be considered a ‘no show. It is the client’s responsibility to make contact with us to advise of any delays during their journey if they expect to over run the 90-minute airport waiting time.
  • If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know, as this will be regarded as a ‘no show?

 

CANCELLATIONS/CANCELLATION CHARGES

  • Cancellations advised by email or telephone more than 12 hours prior to time of the journey a USD10- fee would be incurred where a bank transfer payment has been made.
  • Cancellations not advised 12 hours prior to time of arrival would incur 100% of the booking fee